Frequently asked questions

A small clinic can start in a few days: create your account, add doctors and services, set the schedule and switch on online appointments. Multi-location, multi-specialty clinics take one to two weeks, depending on the volume of data.

Yes. The patient picks a doctor, a service and a free slot, then confirms the appointment online, without a phone call. The front desk sees the whole clinic calendar in one place.

Yes. The platform supports separate calendars per doctor, specialty and location, each with its own availability rules. It fits both a single practice and a network with several sites.

The platform does not send automatic reminders. The front desk keeps track of the calendar, and the patient recall list, maintained manually from the platform, helps you get back in touch in time.

Yes. The patient booking page and the front-desk and doctor panels are natively responsive and fast on mobile — where most online bookings happen.

A patient record gathers contact details, visit history, diagnoses, the odontogram, treatment plans, prescriptions and attached documents in one place. The chart opens straight from the clinic calendar.

Yes, as a document in the patient record: the prescription is filled in from the medical history, printed or attached to the visit, and the full history stays on the patient. 4clinics does not connect to any national health system, so a prescription is never transmitted to a state registry — it is not an e-prescription in the regulatory sense.

Health data is a special category of personal data, subject to strict processing rules. The clinic remains the controller of its patients’ data; for questions about security measures and processing, write to us on /contact.

Patients’ rights under GDPR (access, rectification, erasure) are exercised through the clinic, which is the data controller. Keeping medical records follows the clinic’s legal archiving obligations.

Yes. Patient data belongs to the clinic, which remains its controller. For details on how the data is processed, write to us on /contact.

4clinics does not issue invoices, handle health-insurance billing or process payments. For invoicing there is 4invoices, a separate product in the 4b2b ecosystem, with no integration with 4clinics.

No. 4clinics does not send SMS, WhatsApp or email messages to patients. For notifications there is 4notify, a separate product in the 4b2b ecosystem, with no integration with 4clinics.

Pricing depends on the plan and the size of the clinic (number of doctors and locations). See the full grid on the pricing page; all plans include online appointments, patient records and baseline optimizations, with no fee per consultation.

For details on hosting, security certificates and backups, write to us on /contact.

You create an account, add doctors, services and the schedule, then switch on online appointments. More about the process on /about-us.

Yes. Everything is managed from a simple panel: you add doctors, services and time slots without code. The front desk learns it quickly, and changes apply immediately.

Yes, for setup and technical questions you can write to the team on /contact.

Yes. Partners who recommend 4clinics to clinics and practices can join the partner programme, with recurring commissions and terms. Details on /partners.